FAQ

Frequently Asked Questions

What is the Everyday Tote made from?

The Everyday Tote is made from supple black leather with a warm caramel cotton lining. It includes a full zip closure, internal zipped pocket and dedicated laptop storage.

What size is the Everyday Tote?

The bag measures approximately 40 cm wide × 27.5 cm high × 12 cm deep, with a handle drop of approximately 25 cm.

Will it hold a laptop?

Yes. The Everyday Tote includes dedicated internal laptop storage alongside space for documents and everyday essentials.

Does the bag come with a dust bag?

Yes. Every Everyday Tote is supplied with a Houdsall cotton dust bag for storage.

How should I care for my bag?

Leather is a natural material and will develop character with use. Keep the bag away from prolonged moisture, excessive heat and direct sunlight, and store it in its dust bag when not in use.

For more detailed guidance, please see our Care Guide.

How much is UK delivery?

UK delivery is complimentary. Orders are sent using a tracked delivery service.

When will my order be dispatched?

Orders are normally dispatched within 1–2 working days. Once your order has been dispatched, you'll receive tracking information by email.

Can I return my order?

Yes. If you change your mind, you may return your order within 30 days of receiving it, provided it is unused and returned in its original condition.

Please see our Shipping & Returns page for full details.

What if my order arrives damaged or incorrect?

Please contact us as soon as possible and we'll arrange to put things right.

How can I contact Houdsall?

You can contact us through the Contact page and we'll respond as soon as we can.